Shipping Policy:
• Most orders placed before 1PM will ship same business day.
• If the order is unable to be processed and shipped the same day and is listed as "In Stock" the order will be shipped within 24-48 hours from time of order.
• All orders placed on Friday will be shipped Monday or the next business day if a holiday is the next day.
• All Special Order pieces will be shipped upon arrival of the product or as requested by the purchaser.
• Any orders placed over the phone and paid by check, cash, or money order are not subject to the listed quantity of product at the time of order. It is subject to the listed quantity at the time payment is received.
• Customer has 7 business days to report any missing or damaged parts from date of receiving any merchandise.
• Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or FEDEX/UPS shipping holidays.
• Wisdom Travelers reserves the right to refuse any order for any reason.
Damaged/Lost/Delayed Shipments:
Wisdom Trvavelers is not responsible for items that may be damaged, or lost by the shipping company, or "carrier" (FedEx, UPS,USPS). All shipments are fully insured with the respective carrier. All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carrier's attention. If necessary, purchaser should alert the carrier and Wisdom Travelers that a claim needs to be filed for that shipment. Once a claim is approved and processed by the carrier, our shipping department will then ship out a replacement or refund the purchase price. Wisdom Travelers has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier. If necessary, Wisdom Travelers will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay.
Non Defective Returns:
All non defective equipment can be returned for full credit of the merchandise within 30 days of purchase. The following guidelines must be met for consideration of return.
• Must contact our offices within 30 Days of date of purchase. We do not accept returns after 30 days. No exceptions unless authorized before purchase.
Defective Equipment
Any goods which prove to be defective within 30 days of delivery may be exchanged for a replacement of the same model.
The following guidelines must be met for consideration of return.
• Contact our offices within 30 Days at storekeeper@wisdomtravelers.com.
• If merchandise returned as defective proves to not be defective a representative will contact the customer to either send the unit back to the customer or restock the item.
The order will be processed once we have received the defective equipment.
* Please note that customer has 7 business days to report any missing or damaged parts from date of delivery.
Once the returned equipment is received by our warehouse the hold will be released.
* Please note customer (purchaser) is responsible for all return shipping regardless of reason for return. We recommend placing insurance on return shipments. Wisdom Travelers is not responsible for any lost or stolen return packages. Credits will be posted to the appropriate account within 14 business days of receipt of equipment. Packages should be mailed to the address below: Wisdom Travelers No.249 Chung Hsin Rd. Lu-jhu Township Kaohsiung County 82146 Taiwan (R.O.C)
Properly returned defective merchandise will be replaced without a charge as long as all parts, accessories, and manuals are returned in proper fashion. Any merchandise that arrives damaged requires special attention. In the event this occurs, please send an email immediately.
